FIXNOW – PRIVACY POLICY

Last updated: 4 February 2026

1. Who We Are

FixNow is the data controller responsible for your personal data. You can contact us regarding data protection matters at support@fixnowapp.co.uk.

2. Data We Collect

We may collect personal information including name, email address, phone number, account details, job information, messages, and location data provided when a job is posted.

3. How We Use Your Data

We use your data to operate the FixNow platform, connect customers with tradespeople, communicate with users, improve our services, and comply with legal obligations.

4. Legal Basis for Processing

We process personal data based on contractual necessity, legitimate interests, user consent where required, and legal obligations under UK GDPR.

5. Data Sharing

We do not sell personal data. Data may be shared with tradespeople, service providers, or legal authorities where required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

7. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

8. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. Requests can be made by contacting us.

9. Complaints

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of FixNow constitutes acceptance of any updates.